This Privacy Notice explains how TelQ Telecom GmbH (operating ClickTerm) processes Personal Data when we act as a controller—for example on our website, in the ClickTerm Admin Console, and in sales/support interactions. Under the GDPR, controllers must provide specific transparency information when collecting data.
Important: When your organization uses ClickTerm to present clickwrap terms to your end users, ClickTerm typically processes those end-user data on behalf of your organization (as a processor). That processing is governed by the ClickTerm Data Processing Addendum (DPA) and your contract with ClickTerm (not primarily by this Notice).
Controller: TelQ Telecom GmbH (ClickTerm)
Neuer Wall 71, 20354 Hamburg, Germany
Commercial register: HRB 144036
Privacy contact: [email protected]
Support contact: [email protected]
Depending on how you interact with ClickTerm, we may process:
Website and marketing interactions
Contact details (name, work email, company, role)
Messages you send us (forms, chat, email)
Basic device and usage data (IP address, device/browser info, timestamps, pages viewed)
Account and admin console (customer-side users)
Account and profile data (name, work email, password hash, role/permissions)
Authentication and security data (login events, IP address, device/browser info, logs)
Customer account metadata (company name, billing admin, plan/usage overview)
Billing
Billing contact details and invoices
Payment status and transaction references (payment card data is handled by our payment provider; we do not typically store full card numbers)
Support and communications
Support tickets, call notes, and correspondence
Technical diagnostic information you provide or that is generated in connection with troubleshooting
We process Personal Data for the following purposes and legal bases (GDPR Art. 6):
Provide the Service and administer accounts
Legal basis: performance of a contract (Art. 6(1)(b)).
Security, fraud prevention, abuse detection, and service integrity
Legal basis: legitimate interests (Art. 6(1)(f))—protecting our systems, customers, and users.
Customer support and service communications
Legal basis: performance of a contract (Art. 6(1)(b)) and/or legitimate interests (Art. 6(1)(f)).
Billing and accounting
Legal basis: performance of a contract (Art. 6(1)(b)) and legal obligation (Art. 6(1)(c)) where applicable.
Sales, relationship management, and B2B marketing (where permitted)
Legal basis: legitimate interests (Art. 6(1)(f)) and/or consent (Art. 6(1)(a)) depending on the channel and local law. You can opt out of marketing at any time (see “Your rights”).
Compliance with legal requirements
Legal basis: legal obligation (Art. 6(1)(c)) and/or legitimate interests (Art. 6(1)(f)).
Where we rely on legitimate interests, we consider necessity and proportionality and implement safeguards. You can object to processing based on legitimate interests (see “Your rights”).
We use cookies and similar technologies for:
Strictly necessary functions (e.g., authentication, security, session management)
Optional analytics or marketing (only if enabled)
In Germany, storing or accessing information on a user’s device for non-essential purposes generally requires consentunder rules such as Section 25 TTDSG, and subsequent data processing must have a GDPR legal basis.
You can manage your cookie preferences via: [Cookie settings link].
We may share Personal Data with:
Service providers / processors (e.g., hosting, analytics, customer support tooling, email delivery, payment processing) who support ClickTerm
Professional advisors (legal, accounting, auditors) as needed
Authorities where required by law
A list of ClickTerm processors/sub-processors (including scope distinctions) is published here: https://api.clickterm.com/clickwrap/9ca82158-c7a6-4e1d-b803-d5f27b5a8164/latest
If we transfer Personal Data outside the EEA/UK/Switzerland, we use appropriate safeguards such as the EU Standard Contractual Clauses and, where applicable, the UK Addendum and Swiss adaptations.
We keep Personal Data only as long as necessary for the purposes described above, including:
Account data: for the duration of the customer relationship and a limited period after termination as needed for legal, security, and dispute handling
Billing records: for statutory retention periods
Security logs: for a limited period necessary to maintain security and investigate incidents
Depending on your location and applicable law, you may have rights to:
access your Personal Data
correct inaccurate data
delete data (where applicable)
restrict or object to certain processing (including processing based on legitimate interests)
data portability (where applicable)
withdraw consent at any time (where processing is based on consent)
To exercise your rights, contact: [email protected]
You can lodge a complaint with your local supervisory authority. If you are in Hamburg (or want to contact our lead authority in Hamburg), you can contact the Hamburg Commissioner for Data Protection and Freedom of Information (HmbBfDI).
We implement technical and organizational measures designed to protect Personal Data, including access controls, encryption in transit, logging, and incident response processes. (More detail may be available in our Security Overview on request.)
We may update this Notice from time to time. We will post the updated version and revise the “Last updated” date above. If changes are material, we may provide additional notice (e.g., in-product).